The COO will provide the necessary support to revenue-generating operations, supporting existing branch locations and facilitating growth into new markets and verticals by leading the supply chain, inventory, procurement, logistics, and corporate operations. This critical role will ensure that these teams can match the revenue growth of the organization and provide the revenue-generating team the adequate support needed to achieve company targets.
KEY ROLE ACCOUNTABILITIES
The COO will oversee supply chain, including procurement, inventory management, and vendor relations to ensure the Regional Operations team has the necessary assets needed to achieve their targets. The COO will:
- Establish highly effective working relationships with all vendors to ensure timely and accurate communication, accountability to established SLAs, and that all vendors can continue to meet demand as the company continues to scale.
- Evaluate the effectiveness of all vendors and when necessary:
- Develop and implement contingency plans to counter any supply chain disruptions.
- Develop and implement proactive solutions to mitigate potential supply chain disruptions.
- Apprise CEO and/or President along with the CFO of any supply chain disruptions or challenges while also actively working to develop supply chain redundancy and identify suitable vendors to provide failsafe and failover relationships.
- Negotiate in the best interest of the company while establishing true partnerships with key vendors.
- Work with the CRO and CFO to locate acceptable new products, develop supply chain depth, and improve logistics for the distribution of all products across the organization. In addition, ensure the appropriate processes exist for the review, ordering, and scheduling of all new and existing product lines.
- Lead and control risk within the supply chain by having well-structured contracts with key suppliers, in conjunction with the CFO and Legal Department.
- Provide direction and support to the warehouse and inventory programs by partnering with the CTO to provide best-in-class inventory management systems, by partnering with Legal/Risk to develop appropriate loss prevention policies and implementing loss prevention measures.
- Continue to lead the process of lowering cost of goods, while sustaining or improving quality.
- Oversee the Inventory team, which:
- Produce highly accurate forecasts for suppliers.
- Hold appropriate inventory levels controlled by consumption and safety stock needs to always meet the demands of branch locations.
o Control and monitor shrink.
o Engage with vendors regarding inventory availability and potential data integration of ERPs.
- Oversee the Corporate Procurement team, which:
- Promptly fulfills the needs of the Inventory team and/or Warehouse team by purchasing in bulk materials in quantities in a manner that minimizes cost.
- Handle the Overage/Shortage/Damaged product claims from vendors.
- Provide the Executive team with KPIs and reporting showing the health, effectiveness, and efficiency of the supply chain and inventory positions.
- Partner with CDO and Regional leaders to provide best-in-class warehouse/inventory training and sustainment to build out effective and appropriate stocking programs for consumables and other inventory.
- Provide direction to ensure the development of min/max thresholds for all standard products to ensure the appropriate levels of inventory at each branch location.
o Provide direction to the Procurement team to maximize cost savings, innovate current offerings, and manage the appropriate volume of consumable inventory at the branch locations.
The COO will oversee the logistics team, which supports the distribution of products from regional distribution centers to individual branch locations. The COO will:
- Develop and lead a Logistics team capable of replenishing inventory at local branch locations through a network of distribution centers strategically located across the United States.
- Develop a system to adequately transport inventory across the company’s area of operations to ensure revenue operations are not delayed due to product constraints.
- Enhance the current distribution center model to meet the future needs as the company expands into new markets and verticals.
- Control logistics costs by optimizing route movements and shipping/storage-related costs.
- Provide the Executive team with KPIs and reporting showing costs, status, and efficiency of logistics.
- Lead and control risk by having well-structured contracts with key vendors, in conjunction with the CFO and Legal Department.
Corporate Operations (Project Review, Ordering, Scheduling):
The COO will oversee the Corporate Operations team charged with reviewing sold jobs, ordering products for custom jobs, and scheduling all installations across the organization. The COO will:
- Follow the strategic guidance from the CEO and/or President to develop and implement plans necessary to hit the assigned monthly, quarterly, and annual targets.
- Develop the necessary Corporate Operations KPIs to meet the monthly, quarterly, and annual targets, including but not limited to Daily Project Review Volume, Daily Ordering Volume, and Daily Scheduling Volume.
- Participate in the FP&A planning process to support the creation of company revenue targets based on available data and business needs, which will:
- Provide guidance on the capacity of the Corporate Operations team and develop plans to meet the targets assigned by the organization.
- Provide guidance on product availability and backlog conversion data.
- Improve processes and systems to enhance the efficiency of the Corporate Operations team, leveraging technology to increase overall department efficiencies.
- Partner with the CDO to support the creation of new hire training plans to meet staffing demands and provide the necessary initial training to all front-line Corporate Operations employees and managers.
- Provide the Executive team with KPIs and reporting showing the status of Corporate Operations capacity, efficiency and output.
- Partner with the CTO to develop, maintain, and improve a highly effective system for processing operational data and managing operational tasks.
- Partner with the CTO to enhance the current technology utilized within Corporate Operations to enhance the customer experience after sale to the point of installation.
The COO is responsible for leading their teams in accordance with all 10 of the Managerial Leadership Practices (MLPs), which are the foundation of the company’s leadership philosophy.
- Conduct regular meetings with all immediate subordinate employees to discuss overall business context, plans, and problems; ensure employees understand how their roles and tasks align with the organization’s mission and vision; seek inputs/suggestions from subordinate employees.
- Assign tasks, projects, or special assignments clearly so employees know what is required of them, how much, by when, and what resources are available for them to use to achieve the task.
- Appraise how effectively subordinate employees use their judgment and discretion in carrying out tasks and solving problems; discuss appraisals with them as an ongoing working dialogue focusing on their future growth and development.
- Coach subordinates to increase their effectiveness in their roles and to meet their expectations; mentor subordinates-once-removed in career progression.
- Decide subordinate pay and merit increases within established organization compensation guidelines; communicate pay revisions to them.
- Select new employees from a list of job candidates identified by the Recruiting Department based upon prescribed criteria.
- Induct new employees effectively into the company, ensuring they understand their role, accountabilities, and the overall impact the position has on the strategic goals.
- Make de-selection decisions if employees cannot perform the work required and inform the immediate manager once the process begins.
- Make dismissal decisions if employees are found guilty of a serious infraction of the company’s rules and regulations, in accordance with HR guidelines.
- Continuously improve the systems and processes used to deliver outputs within your assigned area of operation.
- Manage the Operations department’s annual budget.
- Participate in annual headcount and budget planning exercises in support of the FP&A’s annual budgeting process.
- Interact with other senior leaders to build relationships to better support the company’s strategic initiatives.
- May require travel up to 25% of the time.
- Other tasks as assigned by the CEO and/or President.
MINIMUM ROLE REQUIREMENTS
- Bachelor’s degree; MBA preferred.
- At least 3 years of experience leading a global supply chain for an organization generating more than $1B in annual revenue.
- At least 3 years of experience in an executive role at a company generating more than $1B in annual revenue.
- Prior experience indirectly leading at least 150 operational employees.
- Experience in Lean/Continuous Improvement methodologies preferred with a proven track record of improving operational systems and processes.
- Experience in negotiating complex contracts.
- Certificate in Supply Chain, Logistics, Lean, and other related fields preferred.
- Must have a valid smart phone or smart device in order to log in to company required systems using two-factor authentication.
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.