West Shore Home is growing at an explosive rate. To do so, we must operate at an above average pace. We take extreme ownership of our work and are goal oriented as we move the company towards our mission of being the most admired home improvement brand in the U.S. As the Onboarding Manager, you will oversee the entire new hire onboarding program, both with new hires and through integrations and acquisitions. Your primary duty is to build a Destination Employer experience for every new hire, ensuring a positive experience. This role will monitor for consistency and compliance of the onboarding program throughout all West Shore Home locations. The Onboarding Manager will identify opportunities or changes that should be made to the program, design a plan, and execute that plan.
As the Onboarding Manager, you will report to the Director of Human Resources who can provide you with direction and support regarding your expectations and responsibilities. You will interact regularly with the Leadership and Training Development (LTD) Department, Recruiting Department, and local Management to coordinate Training Schedules and Onboarding dates. You will oversee a team of HR Onboarding Administrators.
Key Role Accountabilities:
- Ensure all new HR Onboarding Admins (HROAs) are properly trained on all processes and procedures, and ensure they have all necessary system access.
- Review weekly Onboarding Survey results from new hires to collect feedback to improve the Day 1 Experience to identify regions that are not compliant or areas of opportunity. Implement any changes needed as a result of your findings.
- Notify General Managers (“GM”) if their regions are not compliant with onboarding program expectations. GMs should address this feedback with their Operations Administrator.
- If opportunities are identified specific to the recruiting function, review this feedback with the Director of Talent Acquisition.
- Coordinate with the LTD Department to finalize training schedules and build training and onboarding calendar for HROAs.
- Act as liaison between Training, Recruiting, and HR to ensure all departments are aware of schedule adjustments and deadlines.
- Monitor new hire pipeline and communicate when max headcount is met for Training Center.
- Review West Shore Home holiday calendar and holiday closures with vendors and adjust onboarding deadlines as necessary. Communicate these changes to the Recruiting and HR departments.
- Research alternative testing facilities if HROAs are experiencing repeated delays or issues.
- Onboard Stratum III positions, and clearly notate any guaranteed compensation on the payroll spreadsheet.
- Support HROAs with onboarding during busy weeks to ensure new hires are not delayed.
- Create Client Access in Paycom for client-level users.
- Other Onboarding duties and projects as assigned by the Director of HR.
- Manage the HR Gantt Chart for acquisitions.
- Ensure the HR team is completing all acquisition tasks in a timely manner.
- Coordinate and communicate with the Integrations Department to ensure nuances specific to an acquisition are addressed.
- Communicate with payroll for any specific action items required as outlined in the acquisition agreement.
- Support with the Paycom audit to ensure all employees are accurate prior to acquisition date.
- Travel to acquisitions, providing on-site support for up to seven consecutive days.
- Lead on-site sessions, including Paycom and technology, Benefits, Handbook and Policies and Procedures.
- Collect all offer letters by the deadline communicated to acquired employees.
- Ensure all backgrounds are submitted through the third-party provider once the offer letter is signed, and audit that employees have acknowledged the background authorization timely.
- Ensure all employees are sent for drug screening within the communicated timeframe.
- Collect all I-9 documentation and submit E-Verify by Thursday of the acquisition week. If employees fail to submit on time, ensure they do not report back to work until HR has reviewed this documentation.
- Audit checklist compliance by all employees and ensure all tasks are completed by the communicated deadline.
- Provide addition on-site support up to four-months following acquisition, if necessary.
Managerial Leadership Practices
- Conducts regular meetings with all immediate subordinate employees to discuss overall business context, plans, and problems; ensures employees understand how their roles and tasks align with organization’s mission and vision; seeks inputs/suggestions from subordinate employees.
- Develops managerial plan for achieving departmental/unit goals.
- Assigns tasks, projects or special assignments clearly so employees know what is required of them, how much, by when and what resources are available for them to use to achieve the task.
- Appraises how effectively subordinate employees use their judgment and discretion in solving problems; discusses appraisals with them as an ongoing working dialogue.
- Coaches subordinates to increase their effectiveness in role.
- Ensures that new employees are effectively oriented and trained into role requirements, working relationships, and company requirements and culture.
- Makes de-selection decisions if employees cannot perform the work required and informs own manager.
- Makes dismissal decisions if employees are found guilty of a serious infraction of the company’s rules and regulations and informs own manager.
- Continuously improves the systems and processes used to deliver outputs.
- Requests additional staff from own manager.
Minimum Role Requirements:
- Bachelors Degree preferred
- 2+ years relatable onboarding experience preferred
- High attention to detail
- Experience with HRIS software preferred
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, West Shore Home will provide reasonable accommodations for qualified individuals with disabilities.